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FAQ's

HOW DO I FIND AN ITEM?

Use our online search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search.

HOW DO I CHANGE MY ACCOUNT INFORMATION?

Log in to your account by clicking on the "My Account" tab located in the top right hand corner of any page's navigation bar.

  1. Enter your email address and password.
  2. Click on the "Continue" button.
  3. You will now be logged into your account.
  4. Click on the "Edit" button located next to section you wish to edit.
  5. Update your new information.
  6. Click on the "Make Changes" button.

WHAT IF I FORGOT MY PASSWORD?

If you forget your password, we can email it to your account's email address. If you would like to do that now, please follow the instructions below:

  1. Click on "My Account" located in the top navigation bar.
  2. Directly under the password field is a link that says "I forgot my password". You will be taken to the password screen, where you will be prompted to enter in your email address
  3. Type your email address and click the "Get Your Password". We will send an email with a temporary password. For security purposes, your original password will be reset by our system
  4. Go back to the OCI homepage and continue to shop
  5. When you're ready to proceed to check out, enter your email address and your new temporary password. You can change your temporary password by clicking on "edit" under My Account

To protect your security, OCI will automatically delete any saved credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.

Please note: your password is case-sensitive.

WHAT HOURS IS CUSTOMER SERVICE AVAILABLE?

OCI customer service department is available by phone monday to friday, 8:30am to 5:30pm Monday to Friday

PROMOTIONS AND GIFT CERTIFICATE FAQ

What do I need to know about promotions?

  • Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
  • One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
  • Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
  • Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
  • Free shipping promotions are valid for Australian standard ground shipping within the Australian mainland and Tasmania.
  • For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
  • For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
  • If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
  • If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
  • Promotional items are available only while supplies last; OCI does not issue rain checks for items that run out of stock.
  • OCI can, at its sole discretion, extend or terminate a Promotion at any time.

CAN I PURCHASE OR REDEEM A GIFT CERTIFICATE ONLINE?

Absolutely! Gift Certificates can be purchased online. Click here to purchase your Gift Certificate online. OCI Gift Certificates can be redeemed online for any product within our store.

HOW DO O REDEEM MY GIFT CERTIFICATE?

To make a purchase using your Gift Certificate you must first register on our site. (see "how do I register"). At the checkout screen you will be able to enter your Gift Certificate number in the field "Redeem your Gift Certificate". This will deduct the full amount of the Gift Certificate from your order total. If your Gift Certificate is more than the total purchase, the total purchase amount will be deducted from your Gift Certificate, and you will be able to use the remaining amount for future purchases.

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